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Automic Extended Support

Extend existing support plans for your Automic, UC4, or AppWorx environment. 

AutomWorx offers support by phone, email, and web meeting.

AutomWorx Support Offerings for Automic

​Do you need responsive and proficitent technical assistance on Automic software how tos, technical recommendations, or just some extra assistance in case you run into issues? AutomWorx can help with extended support by phone, over email, and via web meetings. 

Whether you have a special project or you are running an unsupported version of Automic and need reassurance in the event of a failure, we are here to help.

You Choose Your Extended Support Plan

 

Month-to-month, quarterly, semi-annual, and annual subscription plans are available so that you can select what is right for your business. We'll work with you to choose a plan, preferred communication channels, and to determine your target SLAs.

 

AutomWorx Support Staff

 

Clients are assigned an Extended Support Account Manager who is a proactive resource who understands your environment and will establish a meeting cadence with you to keep an open line of communication. 

 

The technical personnel you will have access to are skilled in Automic OneAutomation, AppWorx, and UC4. This includes proficiency in various agents, as well as Ellucian Banner Student, Informatica Data Management, Oracle E-Business Suite and Oracle Applications, Oracle Customer Services and Billing (CC&B), Oracle Utilities Customer to Meter (C2M), Oracle PeopleSoft, Oracle JD Edwards, Oracle Retail, and SAP.

 

Our support offering extends into the operating systems, database management systems, and third-party utilities required to sustain your Automic environments.

Getting Started

Receive a complimentary environmental assessment once you initiate your Extended Support plan with AutomWorx to document your non-production and production environments, software versions, and other configuration settings.

Choose a Standard SLA That's Right For You - Or, Customize to Fit Your Needs

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Severity 1

Critical Business Impact

24x7 Anytime Support

2 Hour Response Time

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Severity 2

Moderate Business Impact

9am to 6pm Eastern

24 Hour Response Time

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Severity 3

Minor Troubleshooting and Technical Advisory

9am to 6pm Eastern

24-48 Hour Response Time

Automic Software Product Support End Dates

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AppWorx

Formerly known as Applications Manager

Product                                         Release Date       End of Maintenance      End of Product Support

Applications Manager v9.3        2019-03-21          2022-03-31                     2023-03-31

Applications Manager v9.2        2017-07-27          2020-07-31                     2021-07-31

Applications Manager v9.1        2016-01-15          2019-03-31                     2020-03-31

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Automic ONE Automation

Formerly known as UC4, Operations Manager, UC4:global, or Automic Workload Automation

Product                                         Release Date       End of Maintenance      End of Product Support

 

Automic Workload v12.3           2019-07-18          2022-06-30                      2024-01-31

 

Automic Workload v12.2           2018-06-29          2021-06-19                      2022-06-19

 

Automic Workload v12.1           2017-09-29          2020-09-29                      2021-09-29

 

Automic Workload v12.0           2016-09-30          2019-09-30                      2020-09-30

 

Automic Workload v11.2           2015-10-30          2018-10-31                      2019-10-31

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