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Webinar: Using the Automic REST API to Integrate with ServiceNow



Do you use ServiceNow or another service desk solution? This free webinar helps you understand what you need to know about integrating Automic Workload Automation using an API call.


I. Introduction


Topic: Automic REST and ServiceNow integrations.


  • AutomWorx services: migrations, upgrades, implementations, licensing, and extended support.

  • Partnership: Proud Broadcom expert advantage partner.

  • Company history: Founded in 2019; received first Broadcom Knight award in 2022.

  • Introduction of presenter: Steve Nguyen, Senior Principal Consultant and Broadcom Knight.

  • Disclaimer on forward-looking statements andAI note-takers.


II. The Automic REST Agent

  • Purpose: Discussing the Automic REST agent and its integrations.

  • Presentation format: Informal, with a Q&A panel.

  • What the REST agent is: A bridge connecting Automic Automation to other services (e.g., ServiceNow).

  • Key features:

  • Graphical User Interface (GUI).

  • Multiple methods available (GET, POST, PUT, PATCH, DELETE, etc.).

  • Various authentication methods (basic, SSL, OAuth, etc.).

  • Supports JSON and XML.

  • Error handling and monitoring capabilities.

  • Benefits of the REST agent:

  • No manual coding required; uses configuration.

  • Extends automation capabilities.

  • Enables powerful orchestration of API-driven processes.

  • Increases agility and efficiency.

  • Provides visibility and an audit trail.


III. Installation and Configuration


Installation process:

  • Download and unzip the integration REST agent zip file.

  • Create out and temp folders.

  • Copy and rename the configuration file (UCXJ.ctx to UCXJXE).

  • Edit the INI file to set agent name, connection details, and folder paths.


Service Manager Dialogue:

  • Add the new agent to the Service Manager dialogue.

  • Configure properties like auto-start, delay, and start path.

  • Web Interface Configuration (AWI):

  • Log in to client zero.

  • Assign the agent to a running client.

  • Configure agent options (e.g., enable Curl commands, groovy parsing).

  • Connection and Job Objects:

  • Create a connection object with the REST API endpoint and resources.

  • Define the job object, including the web services panel for selecting the connection and configuring requests.

  • Explain the three Ws: where, what, and who to run the job as.


IV. Demo and Use Cases

Demo Walkthrough:

  • Show how to create a simple REST job (ping).

  • Explain how to write the response to the job log for easy parsing.

  • Demonstrate a job failure that automatically triggers a REST call to create an incident.

  • Show how the REST call can then be used to restart the failed job.

Workflow Integration:

  • Show how to add REST jobs to a workflow for orchestration.

  • Demonstrate using task properties to override values within the workflow.

  • Common Use Cases:

  • Service orchestration (e.g., ServiceNow, Salesforce, AWS).

  • Querying external service data.

  • Business process automation across multiple applications.

Technical Details:


  • How to encrypt credentials for authorization using PowerShell to get a Base64 string.

  • Discuss how the encrypted credentials are used in the request header.


V. Conclusion

Recap of benefits: Increased agility, improved efficiency, and enhanced visibility.

Next steps for users:

Download the REST agent from Automic.com.

Explore the Automic marketplace for integrations.

Consult documentation.

Join the community for support.


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