Automic Extended Support
Extend existing support plans for your Automic, UC4, or AppWorx environment.
AutomWorx offers support by phone, email, and web meeting.
AutomWorx Support Offerings for Automic
Do you need responsive and proficient technical assistance on Automic software how-tos, technical recommendations, or just some extra assistance in case you run into issues? AutomWorx can help with extended support by phone, over email, and via web meetings.
Whether you have a special project or you are running an unsupported version of Automic and need reassurance in the event of a failure, we are here to help.
You Choose Your Extended Support Plan
Month-to-month, quarterly, semi-annual, and annual subscription plans are available so that you can select what is right for your business. We’ll work with you to choose a plan, preferred communication channels, and to determine your target SLAs.
AutomWorx Support Staff
Clients are assigned an Extended Support Account Manager who is a proactive resource who understands your environment and will establish a meeting cadence with you to keep an open line of communication.
The technical personnel you will have access to are skilled in Automic , AppWorx, and UC4. This includes proficiency in various agents, as well as Ellucian Banner Student, Informatica Data Management, Oracle E-Business Suite and Oracle Applications, Oracle Customer Services and Billing (CC&B), Oracle Utilities Customer to Meter (C2M), Oracle PeopleSoft, Oracle JD Edwards, Oracle Retail, and SAP.
Our support offering extends into the operating systems, database management systems, and third-party utilities required to sustain your Automic environments.
Getting Started
Receive a complimentary environmental assessment once you initiate your Extended Support plan with AutomWorx to document your non-production and production environments, software versions, and other configuration settings.
Choose a Standard SLA That's Right For You | Customize to Fit Your Needs
Severity 1
Critical Business Impact
24×7 Anytime Support
2 Hour Response Time
Severity 2
Moderate Business Impact
9am to 6pm Eastern
24 Hour Response Time
Severity 3
Minor Troubleshooting & Technical Advisory
9am to 6pm Eastern
24-48 Hour Response Time
Automic Software Product Support End Dates
| Product | Release Date | End of Maintenance | End of Product Support |
|---|---|---|---|
| Continuous Delivery Automation 24 | 2/15/2024 | 2/15/2029 | 2/15/2029 |
| Automic Automation 24 | 2/15/2024 | 2/15/2029 | 2/15/2029 |
| Automic Automation Kubernetes Edition 24 | 2/15/2024 | 2/15/2029 | 2/15/2029 |
| Automation Analytics & Intelligence 6.5 | 9/28/2023 | TBA | TBA |
| Applications Manager 9.5 | 8/1/2023 | 8/29/2026 | 8/29/2027 |
| Dollar Universe Automation Solution 7.00 | 3/31/2022 | 3/31/2026 | 3/21/2027 |
| Applications Manager 9.4 | 10/29/2021 | 10/29/2024 | 10/29/2025 |
| Continuous Delivery Automation 21.0 | 9/30/2021 | 9/30/2025 | 9/30/2025 |
| Automic Automation 21.0 | 9/30/2021 | 9/30/2025 | 9/30/2025 |
| Automic Automation Kubernetes Edition 21.0 | 9/30/2021 | 9/30/2025 | 9/30/2025 |
| Dollar Universe Automation Solution 6.10 | 5/29/2019 | 3/31/2024 | 3/31/2026 |